Customer Services and Helpdesk

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Customer Services and Helpdesk

The facility management service desk is the major point of contact for building users who have concerns about their working environment. We make sure to handle links carefully in a controlled and documented manner.

At Citywide, we use tried and tested management services principles backed up by process-driven tools.

The Citywide customer services and helpdesk station can manage your whole facility operations, including logging calls from building occupants or clients. We help in boosting your company image by creating and issuing work orders.

Our helpdesk centralizes all service request details in a centralized helpdesk solution that results in addressing support requests easier for your team.

Customer Services

Our service desk provides a complete business process solution for all aspects of facility management. Our professional service desk workers deal with customer incidents and service requests more efficiently, comprehensively, and uniformly. Our clients can request reports by phone, email, or through the website’s self-service logging tool.

Clients expect a fast response from a facilities management service, and our 24/7 facilities management helpdesk response solution ensures that concerns are resolved swiftly and efficiently.

Every year, the Citywide facilities management Helpdesk receives tens of thousands of calls. The efficient team responds to and resolves client issues while ensuring that all stakeholders are kept informed.

Every month, our client portal receives hundreds of calls, emails, and alerts to hire our outstanding customer services. To guarantee that our clients receive the best possible advice and service, we train our facilities management helpdesk coordinators in all aspects of property maintenance and management.

Our managed helpdesk provides comprehensive services to our contractual clients as well. We are available 24 hours a day, 7 days a week, with monthly reports created to show our clients their demanded statistics.

Helpdesk Services

Helpdesk support provides end users/customers with information and support relating to company information and information about the organization’s products and services.

This facilities management service is crucial for organizations to run smoothly and effectively.

Our helpdesk coordinators are available 24 hours a day, 7 days a week, to relieve the pressure on your company. Once an issue is reported to a facilities management helpdesk coordinator, you can rest certain that they will make the appropriate arrangements to resolve the problem. Our helpdesk coordinators will keep you informed throughout the process and let you know when work will begin, engineers will arrive on-site, or you will need to reacquaint yourself with the process.

Our helpdesk officers are trained in delivering the following customer services:

  • Registering complaints and service requests
  • Assign, distribute and monitor requests
  • Prioritize emergencies
  • Quickly respond and resolve incidents reported
  • Record solutions and record in a data
  • Raise, track, and close all work orders
  • We have worked hard over the years to acquire an excellent reputation and a solid client base. Several high-profile and blue-chip companies rely on our customer services and help desk management. Feel free to contact us for more details.